Frequently Asked Questions
Welcome to Bikelygo. Here you will find answers to common questions about our cycling gear, ordering process, shipping, returns, and payments. If you cannot find the answer you need, please contact us at [email protected].
Product Questions
Are the arm sleeves breathable?
Yes, our ice silk sleeves are designed to be lightweight and breathable.
Ordering and Payment
What currency do you charge?
Prices are shown and charged in your local currency.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal. We do not offer buy now, pay later services such as Afterpay or Klarna.
When is payment taken?
Payment is taken when the order is placed. If a payment is declined, please try another card or PayPal, or contact us for assistance.
Shipping and Delivery
Do you ship to my country?
Yes, we offer free worldwide shipping to all countries listed at checkout.
How much is shipping and how long does it take?
Shipping is free to every country we deliver to. Orders are processed in 1–3 business days. Most orders arrive within 7–15 business days of the order date. Some countries and remote areas may take up to 20 business days. You will receive a tracking number by email when your order ships.
Will my items arrive together?
Orders with several items may arrive in separate parcels.
What if an item cannot be shipped to my address?
Not every product can be shipped to every country. If an item in your order cannot be delivered to your address, we will inform you within 1 business day and refund that item in full.
Who is responsible for the shipping address?
Shoppers must check the shipping address carefully. We are not responsible for parcels sent to a wrong address entered by the shopper.
Tracking Your Order
How do I track my order?
Use the tracking number from the shipping email on the carrier's website. Signed-in customers can also view their orders under Account > Orders. Please note that tracking information can take 2-3 business days to update after dispatch.
What if my order has not arrived?
If an order has not arrived after 20 business days from the order date, please contact us. We will re-send the item or refund it in full.
Returns and Refunds
Can I return an item for a change of mind?
Yes. Unused items in their original packaging can be returned within 14 days of delivery. Items that are used, assembled, have broken hygiene seals, or are personalised are not returnable for change of mind.
How do I start a return?
To start a return, email us at [email protected] with your order number. We will reply within 1 business day with return instructions and the return address, which may be in another country.
Who pays for return shipping?
The shopper pays return postage for change-of-mind returns. There is no restocking fee.
How do refunds work?
Refunds go to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5-10 business days to show the refund. We do not offer exchanges; please return the item for a refund and place a new order.
What if my item is faulty, damaged, or wrong?
Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.
Taxes and Customs
Are taxes included in the price?
Where the destination country charges VAT or GST on imports, it is included in the price shown. In some countries, such as Canada, sales tax is shown and added at checkout. Elsewhere, any import duties or taxes are set and collected by the destination country on delivery.
Contact Us
How can I contact Bikelygo?
You can contact us by email at [email protected] or via the contact form. Please include your order number when writing about an order. We reply within 1 business day. We do not have a published phone line.
Consumer Rights
The mandatory consumer protection laws of your country always apply in addition to these policies.